OUR STORE POLICIES

We founded The Hertford Candle Company with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!

Customer Care

Every customer who shops with us should know we pride ourselves on outstanding service.

OUR COMMITMENT TO CUSTOMERS

The Hertford Candle Co. is committed to ensuring that customer service excellence is an integral part of the planning, resourcing, and delivery of all services. When customers shop with us the services they will receive consistently excellent standards of customer service.

RETURNS POLICY

We gladly accept returns and exchanges

Contact me within: 14 days of delivery

Return items back within: 14 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalised orders

  • Perishable products (like food or flowers)

  • Digital downloads

  • Intimate items (for health/hygiene reasons)

  • Gift cards

 

Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Please see our FAQ for more information on returns. 

White Candles with Plant Decor
Candles and Essential Oils
White Candles